Kotter - NYU
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Played by Jane
2. Organizing and staffing versus aligning people
==The Problem==Here's the scenario for OU (Motivation and Inspiration):
Issue: OU IT is growing at a very fast pace. Nearly every school or administrative department that we forge partnerships with require a unique set of IT solutions (migrating to our email system, managing their in-house website or database, varying security policies, etc). Due to these differences, our ability to provide consistent customer service is a growing challenge. Customers get frustrated with slow response times and repeat visits for the same problem.
