Difference between revisions of "Kotter - NYU"
From PublicWiki
m |
(→The Problem) |
||
| Line 11: | Line 11: | ||
| − | ==The Problem== | + | ==The Problem==Here's the scenario for OU (Motivation and Inspiration): |
| − | + | Issue: OU IT is growing at a very fast pace. Nearly every school or administrative department that we forge partnerships with require a unique set of IT solutions (migrating to our email system, managing their in-house website or database, varying security policies, etc). Due to these differences, our ability to provide consistent customer service is a growing challenge. Customers get frustrated with slow response times and repeat visits for the same problem. | |
| − | |||
==Managerial Approach== | ==Managerial Approach== | ||
Revision as of 23:59, 29 May 2007
ITLPviii Main Page > Group Kotter > Kotter - NYU
Played by Jane
2. Organizing and staffing versus aligning people
==The Problem==Here's the scenario for OU (Motivation and Inspiration):
Issue: OU IT is growing at a very fast pace. Nearly every school or administrative department that we forge partnerships with require a unique set of IT solutions (migrating to our email system, managing their in-house website or database, varying security policies, etc). Due to these differences, our ability to provide consistent customer service is a growing challenge. Customers get frustrated with slow response times and repeat visits for the same problem.
