Difference between revisions of "Kotter - OU"
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==The Problem== | ==The Problem== | ||
| − | + | OU IT is growing at a very fast pace. Nearly every school or administrative department that we forge partnerships with require a unique set of IT solutions (migrating to our email system, managing their in-house website or database, varying security policies, etc). Due to these differences, our ability to provide consistent customer service is a growing challenge. Customers get frustrated with slow response times and repeat visits for the same problem. | |
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==Managerial Approach== | ==Managerial Approach== | ||
Revision as of 23:51, 29 May 2007
ITLPviii Main Page > Group Kotter > Kotter - OU
Played by Ashish
3. Controlling activities and solving problems versus motivating and inspiring.
The Problem
OU IT is growing at a very fast pace. Nearly every school or administrative department that we forge partnerships with require a unique set of IT solutions (migrating to our email system, managing their in-house website or database, varying security policies, etc). Due to these differences, our ability to provide consistent customer service is a growing challenge. Customers get frustrated with slow response times and repeat visits for the same problem.
